Hello everyone, can you hear me? I'm hoping that um, welcome to the presentation. My name is Abby time in and I use she her pronouns and I'm the communications coordinator here at this UC Health Network and we are every students on campus home for Health and well being here at CSU. And so today is care for body and mind. Presentation is going to cover a few different pieces here until the first piece is going to be a little bit.
About our services and what exactly we offer here at the CSU Health Network. And then I'm going to be transitioning into the next piece, which is a little bit about our new student requirements and recommendations. So if you are an incoming student for fall of 2020, these are definitely going to be very relevant to you. And even if you are going to be an incoming student fall 21 or sometime in the spring, you will still need to meet all of these requirements and recommendations. So there are a couple resources that are going to be very important to you and these can all be found on our website which is health dot college.
8.edu and so part of those resources, mainly our new student checklist. So that's going to be really relevant in our new student requirements and recommendations portion, but we can talk about more of that a little bit later. I do want to be respectful of your time here, so let's dive into a little bit about the CSU Health Network.
OK, so about the CSU Health Network. If there's one thing that you all can take away from this presentation, it's that all enrolled students have full access to our why range of services, regardless of your insurance plan. So that includes all of our medical or counseling and our health, education and Prevention services. And we truly are here to support students. We actually do not serve faculty, staff or community members, so we only serve CSU students and we do pride ourselves on integrated care for the whole student so.
Unlike other colleges and universities across the country, we do have integrated medical and counseling services all under one roof. So we don't like to look at students is pieces and parts of themselves, but is one larger unit, and we know that health and well being is such a critically important part of your experience in your time at CSU and on your pastor graduation and we truly feel like we have the services that can make your time at CSU's success and loan. Behold, pretty much every time we give a presentation, we get the question, do you have real doctors or these students practicing on the students?
And the answer is yes, we do have real doctors. They go through board certified accreditation processes and these are actually pretty rigorous process. They have to go to go through to keep up their accreditation until the Health Network as a whole is accredited by the HC as well as the American Psychological Association. So we're very proud to hold those there.
So the for service areas that I'm going to be diving into today include our medical or counseling, our Health, Education and Prevention, as well as our business services before we take a deeper dive into those I would like to touch on a couple fiscal year 2019 by the numbers so.
In fiscal year 2019, we had a little over 16,500 students access our services at the CSU Health Network, and that's a little over half of our student body population, so the likelihood that during your time here at CSU, you'll most likely need or access some of our services. It's probably pretty good, and we are actually one of the more highly utilized support services on campus.
And so I'm a little over 50% of students access our medical services and a little over 21% of students access our counseling services in. This number is actually higher than the national average, and I don't tell you that to scare you. I tell you that because it's actually not something that concerns us. We like to see that students are utilizing our services and this does not mean that CSU students have more mental health concerns and student to other colleges or universities across the nation. But the students are not only increasingly utilizing our services when they need them, but that they are able to.
Access them and I think that access piece there is really crucial and we are fortunate at CSU to have more mental health resources in other colleges and universities. And we know that mental health is going to be a continuing need. Anna priority for students in this priority is not just at the CSU Health Network, it's a priority all the way from the Board of Governors down.
We are also always checking in with our students to make sure that they are happy with the services that they receive at the CSU Health Network and in fiscal year 2019. Eighty 8% of students surveyed are highly satisfied with the services that they receive in 93% of Snoop surveyed felt carefully listen to buy their provider.
Moving on to our medical services or medical services are broken up into kind of two main areas with our general and our specialty, and so our General Medical services are pretty much just kind of like your primary care doctor. So we do have our primary care or you can come in and see a physician. Just kind of like you would through a regular doctor appointment. We do have a pharmacy on our first floor, so if you already have prescriptions that you are taking at home and you need to transfer them to our facility, you can certainly do that and there's an.
On line transfer form and I will talk a little bit about that later in the presentation. At any point, if you come and visit one of our providers and they prescribe you something, or even if you just need to get some over the counter medication, you could pick that up directly from our first floor. We haven't immunizations clinic on our second floor, so flu season is just around the corner. So if you need to come and get your flu shot, you can receive that directly at our facility. We also have a laboratory on campus. We have radiology and we also have behavioral health to round out our General Medical services.
Then we have a lot of really great specialty medical services that a lot of people wouldn't really think that we would have. These include our allergy and asthma clinic. We have a dentist right on campus, so if at any point during your time at CSU need to come and get your teeth clean, you can certainly do that. We have meant care massage therapy. We have nutrition consultations for disordered eating. We have an eye doctor right on our second floor so you can come and get your annual eye exam and you can even pick up your Contacts directly from us. We have physical therapy.
We have psychiatry. We have sports medicine and orthopedics, transgender care, travel medicine and women's care. And we do work just like a regular doctors office in the fact that we do build private insurance and we have contracts with most major insurance carriers. So if you are ever interested in accessing any of our medical services, you can either schedule an appointment online or you can call us. And while students are definitely best served by making appointments, if you do need immediate medical attention, you can just walk into our facility. You will always need to bring your CSU ID card as well as your insurance card.
And we will always bill your insurance 1st and then whatever your insurance doesn't cover will be put on your student account and it's paid the same way that you pay tuition, for example.
And I'm sure a lot of you, um, coronavirus, is probably top of mind, right? You're wondering exactly how that's going to work for this upcoming fall semester, and so we do expect that all of our services will be available in some capacity in the fall, even though I'm a started school is just a couple weeks away, we're still trying to figure out how best to serve our students will also be being in line with current public health requirements and CDC guidance, and so we are currently offering some of our services in a combination of ways, meaning that summer in person and others are via phone or secure video conference.
And like I said, This is just to make sure we're in line with those current public health requirements. And Mal are still trying to figure out exactly what the fall is going to look like. We don't expect any of these services to not be available to students or to go away. It's just that some are available in person and some may be available via phone or secure video conference. And so if you have questions in the next couple weeks before they started this semester, please visit our website health.colostate.edu. We will be keeping that updated on with the most current service.
Service information so please go and check that out and you know when you do arrive to campus, please always call us before coming in just because we want to make sure that you're being screened appropriately. And maybe it is that the service that you're coming in for is actually currently being provided by some sort of tell a health service. So always call us before coming in just to make sure that we can best care for your needs.
So now I'm living under accounting services, so I had mentioned during our infographic slide that are counseling services are very highly utilized and so we're very proud of the culture of help seeking that has been embraced by CSU, not only from the Board of Governors but from the president's office faculty, staff and students. And so we do like to tell students if it's never too early and it's never too late to access the mental health support services that you may need. An so counseling services differs from medical services and that my ping student fees.
All students get access to a wide range of Mental Health Support Services, which includes killing workshops, group therapy, an individual, and couple sessions. So we do not bill health insurance for our counseling services, so your counseling fee provides access to all of the mental health support services that you see on screen, so those individual and couple sessions groups and workshops, drugs, alcohol and you programs post hospitalization support, crisis intervention, and then we do offer consultations with colleagues, parents and friends.
And so at the start of every semester, we do put out a comprehensive list of all of our mental health support services, so that for the fall semester will actually be coming here in the next week or so. But you can visit our website to see exactly what are groups in workshop offerings are going to look like for the fall semester.
And so if you are interested in accessing counseling services during your time, here at CSU, you can come to counseling services an are licensed professionals will work closely with you to determine the services that are best for you. Given your goals, your preferences, and then what's clinically appropriate.
And so this next slide goes into depth on how to access counseling services, and this is a little bit of pre pandemic messaging here, but for new students coming into the University that want to access counseling services, the first step is to come and see us. It's just that right now. This does mean give us a call. We do have folks that are working all of our phones during our drop in hours and so you will walk through your areas of concern, your goals, your history, or unique circumstances in your identities. And we will put together a Wellness plan or somewhat next steps that best benefit.
Your needs and your preferences and this could be individual counseling. This could be groups and workshops, maybe on line resources, resources across campus, or maybe a combination of all those things. So the best thing to do is to give us a call and we will connect you with the right services and for the fall semester all of our counseling services will be provided by phone or secure videoconference. So just make note of that there. That definitely if you want to access counseling services, give us a call and we will connect you to those telehealth options in our virtual services for the fall semester.
So now I'm going into our final two service areas. These are Health Education and Prevention services in our business services, so our health, education and Prevention Services, otherwise known as heps, is our outreach arm. Of this you Health Network. So this is where we provide our education and make sure that students are equipped to those tools and resources that they need, and so we're very proud of the robust skill building programs and services that are offered fewer health, education and Prevention Services Department, and so these include.
Substance abuse prevention. We have mental health initiatives all the way from the spectrum of stress reduction in suicide prevention. We have our peer education team cruise and so our peer education team really works or does a lot of work around choice making an bystander behavior. So what does it mean to lookout for your fellow ram? How to spot a student in distress and so at some point during your time at CSU, you'll probably hear the tagline ramp take care, realistic action in that comes out of our peer education group cruise, just talking about again how.
Yeah, good bystander. We also offer our well being initiative, so this is just giving you the tools in your toolbox to make sure that you are successful during your time at the University we have sexual health initiatives, tobacco cessation and then spiritual care rounds out our helps office and then our business services are just kind of internal branch of this UC health networks that deals with our private insurance billing. Our student health insurance plan. Our ram care supplement program and then all of our medical records.
So for any of you that had visited campus, you have probably seen this building the CSC health and Medical Center, and so that's located on the corner of college and prospect, which is one of our gateways to campus and so our Medical Center is only about three years old. So before this facility was built, all of our services were actually divided among three different buildings on campus. So we do feel very fortunate to have all of our services now under one roof, and so I do want to kind of note how the Medical Center is laid out. So on the 1st.
Or we have our pharmacy and our physical therapy and so those are both associated with the CSU Health Network. And then we also have some community partnerships on our first floor. 1 sweet houses, the Kendall Reagan Nutrition Center, which is a part of campus as well as the Columbine Health System Center for healthy aging that works in partnership with the College of Health and Human Sciences just to study the aging process. They have a lot of really cool research going on our first floor and then another community partnerships we hold.
Local primary care provider associates in family medicine and so that is open to the community as well as faculty and staff. Since the CSU Health Network only does serve students.
Then this you Health Network occupies the entire T of the second and third floor, and then the 4th floor, as of recently opened branch medical campus in combination with. See you. So they're doing a lot of really cool work at the medical school around virtual reality, so that's pretty sweet to have that on our 4th floor, and you want to talk about access to our services real quick. If you know on our map and if you have visited campus, you know that parking is a pretty hot commodity. And so when we were building our facility, we didn't want.
Cost of parking or availability of parking to be a barrier to students accessing services. So I believe we have the only free law on campus. So if at any point you have an appointment within the CSU call from Medical Center, you can park in our parking lot for free and also want to note the around the horn stop. If you are an incoming first year student and you will be living in the residence Hall. Our facility is located on kind of one of those corner gateways to campus. So depending upon the residence Hall that you're living in, it may be somewhat of a track for you to get here, so if you.
How wake up one morning and you're you're not feeling well and you do need to come in. Access our services and you don't want to walk longboard bike. You can take the around the horn stop, which is that campus busing system that has numerous stops throughout campus outside of different residence halls, in academic buildings. And of course, the CSU Health Network. So that's a great way to get to us. And the last thing I want to know is the Max bus stop. So the Max bus is a city of Fort Collins bus that runs parallel to college Ave, which is our main road in Fort Collins and CSU students can ride the Max bus.
For free with your CSU ID and the Max bus has stopped at a couple of different points across campus as well as in our community. So depending on where you are on campus or at any point during your time at CSU, you move off-campus. The Max stop is another great way to access our facility.
Now moving into after hours emergency care. So the CSU Health Network is only open Monday through Friday around 8:00 AM to 5:00 PM. We do have different adjusted hours on for like Holidays and breaks, so definitely make sure to check our website for the most updated hours. But for the most part it is Monday through Friday 8:00 to 5:00. So of course if you're sick, we do recommend always coming to us first. We are on campus and we do have all those medical and counseling services that I had talked about earlier in this presentation.
However, what if we're closing? You are needing access to services, so the first thing that we recommend that you do is utilize their phone help lines. We do have two helplines available to you. We have our after hours nurse helpline that is staffed with one of our registered nurses, so you can feel free to give this line a call and talk with our nursing. Explain to them exactly the symptoms that you are experiencing and they can help guide you. Weather too. Maybe wait until we are open to see care or if maybe you should consider seeking care.
Somewhere at a local, urgent urgent care emergency room facility in the area.
Then we also have our mental health crisis intervention line and this is staffed 24/7 by one of our uncle, counselors and so if at any point you are experiencing a mental health crisis, you can call that number and correct connected directly to one of our.
Counselors, who the CSU Health Network.
So say you're not feeling well and it's on a you know Sunday evening and work clothes and so you call that after hours nurse helpline and talk about your symptoms and they recommend that you go seek care somewhere in the community. On our website. We do have a comprehensive list of all of the after hours and emergency room care facilities in the column to area, so feel free to check out our website and give those a look and just know that those are available to you.
And if you aren't incoming first year student, definitely have conversations with your family about when it's the appropriate time to access emergency room care so we know that generally students are making health care decisions independent of their parents or families for the first time. And we also know that emergency room care can be really costly, so make sure to have that discussion about when it's appropriate to access emergency care or use an urgent care, or maybe even just wait to access services at the CSU Health Network.
So that wraps up our services portion of this presentation. So now you have learned a little bit about all of our medical services, counseling services, Health Education and Prevention services in our business services, as well as how to access our facility and what are after hours. Emergency care options look like so at this point I'm going to be moving into our new student checklist portion of the presentation, so this all of the dates in this presentation are reflective of the fall 2020 semester, so please take note of that, but just know if you will be coming into CSU.
At any point after the fall 2020 semester. All of these recommendations are still accurate. It's just that the dates will probably be shifted for you.
Hey, do you want to know that all of these new student requirements and recommendations are listed on our website? Whichishealthpolicy.edu/new student checklist.
So our first requirement here that we're going to talk about is are immunizations, requirement and so. Colorado law does require that every student submit proof of two measles, mumps, and rubella vaccinations. And then if you are a student, that's going to be living in student housing. Colorado law requires students to submit proof of them in ninja Cockle vaccination, given with.
Abby Ross
11:40:13 AM
abby.ross@colostate.edu